General conditions and provision of online sales service

These General Conditions of Use apply to sales made by PRONACERA THERAPEUTICS S.L. (onwards: Pronacera), with CIF B-90198458, through its online store located at the web address www.pronacera.com/tienda, as well as to the use made by that web of the users . Access to this website or its use in any form implies the acceptance of these general conditions.

1. Prices

All prices of our products are shown in EUROS and indicate the final price, including 21% VAT as well as shipping costs. The price indicated by each product is its current price at each moment and the price that will be applicable when placing an order. Pronacera reserves the right to modify the prices at any time without prior notice, in which case it undertakes to apply the prices indicated on each product at the time of placing its order.

2. Orders

The fact of placing an order in the online store of Pronacera corresponds to the full and complete acceptance of the prices, the description of the products on sale and the general conditions of sale, which will be the only applicable to the contract as well Completed.

To make a purchase, it is essential that you be registered. For this, the interested user will fill in a simple Web form. Once registered and identified as a customer, the user is able to make purchases. The client must provide his / her e-mail address, postal address and / or other contact information in a correct and correct manner, stating that he or she can use this information to contact us if necessary in accordance with the Privacy Policy. If the customer finds errors in the information provided in the confirmation emails that are sent to him after an order has been placed, he can correct them by writing to info@pronacera.com

To place an order, the customer must follow the process of buying online from the choice of products until payment. The entire process will be done through secure and encrypted connection. At the end of an order, the customer will receive an order confirmation (by email or from the Web), which will be valid as proof of purchase. Next to your order, you will receive a purchase invoice. Likewise, the customer will be informed through the website of the reference of his order; From that moment you can follow the order or queries of the same, in «Your account / Status of your orders.»

3. Payments

At the moment that the articles that make up the order are confirmed, the final price to be paid will be shown, which is composed of the price of each item with its applicable taxes plus shipping costs.

The customer can pay for their purchase through the use of credit or debit card. For this, the client will be redirected to the secure server of our bank, where he will proceed to the payment of completely safe form. At the end of the payment process, you will return to the online store, where you will be notified of the result of the transaction.

4. Shipments

Orders will be sent by post service.

As a rule, the order will be placed on the same day of your request or the following morning, unless it coincides with a public holiday. Pronacera will make every effort to meet deadlines; However, in the case of a service offered by third parties, its delay does not imply the cancellation of the order or compensation.

5. Returns

The commitment of Pronacera is to offer the highest quality and achieve total satisfaction of our customers. Therefore, if when you receive your order you are not satisfied with any of your items, you have a period of fourteen (14) calendar days from the date of your receipt to be returned.

The items to be returned must be sent with their original labels and containers, as well as in optimum conditions, without any signs of having been used. A copy of the delivery note or delivery note must also be included in the return package, where the returned products are marked and the reason for the return.

Important: If the packaging is damaged on the day of receipt, please inform the carrier that you do not accept it; We will work to receive another shipment in perfect condition as soon as possible.

To proceed with the return, the customer must first contact Pronacera via email (info@pronacera.com) or telephone (+34 615 41 26 42 // +34 667 56 41 25), to be informed of The steps to follow.

Pronacera will reimburse the customer for the cost of sending the return if this was due to an error attributable to Pronacera: if the product you received does not correspond with the one you requested, or if you have any defect or damage from the factory. Otherwise you will be refunded only the amount of the product you have returned, but not the shipping cost.

Please remember that the products are the responsibility of the customer until they arrive at our offices. In the event that the merchandise is damaged due to improper packaging – in return shipping – we will not be able to accept the return.

Once received the goods in our offices, and after checking the status of the same, will proceed to the refund of its amount by bank transfer to the current account that you indicate. The payment will not be made until we have received the product and checked its perfect condition.

6. Access and payment security

For Pronacera is fundamental the security of the customers when buying. In order to protect the transmission of confidential information, the Pronacera Web server has a data encryption protocol using algorithms up to 256 bits, through a Secure Sockets Layer (SSL) Certificate. SSL encryption technology protects the economic transactions and data flow (name, address, credit card number, etc.), allowing operations to be performed safely.

For payment with Visa and Mastercard credit cards, the customer must have activated payment through CES (Secure Electronic Commerce). The communication between the client and the payment institution is also done through a secure server with SSL encryption, and neither Pronacera nor third parties can access the data of the customer’s credit card.